At Orrenzi Homewares, every product is carefully handcrafted and quality-checked before dispatch. We strive to ensure that your order reaches you in perfect condition.
Returns
We accept returns only in the following cases:
You receive a damaged product.
You receive an incorrect product.
The product has a manufacturing defect.
To initiate a return, please contact us within 48 hours of receiving your order. Requests made after this period may not be eligible for return or replacement.
Non-Returnable Items
We do not accept returns or exchanges for:
Change of mind.
Minor variations in color, texture, or finish due to photography or handcrafted production.
Products damaged due to misuse, improper handling, or normal wear and tear.
Return Process
To request a return, please email us with:
Order number
Description of the issue
Clear photographs and/or videos of the product and packaging
Once approved, our team will guide you through the next steps.
Refunds
If a refund is approved, the amount will be processed to the original payment method within 7–10 business days after the returned product is received and inspected.
Replacement
Where applicable, we may offer a replacement instead of a refund, subject to product availability.
For any assistance, please contact us at orrenzihomewares@gmail.com